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Delivery & Return

Delivery Information:
Your order will be delivered to Cargo within a maximum of 3 working days after the day you place your order, and within 7 working days for your Pay at Door order. Shipping is not available on weekends and public holidays. You can follow the order submission stages from the My Orders section in the My Account section.

For Your Order Cancellation Requests:
If your order is in Preparation If your product has not yet been delivered to Cargo Authorities, you can report it by calling our customer service 05331590266 from Opticsunn or sending an e-mail to [email protected] Your order will be canceled within the day.

Refund Process:
Your returned product will be inspected by Opticsunn officials and it will be investigated whether it meets the return conditions. The return of products that comply with the return procedures will be approved, and the product fee will be deposited to your bank within 10 business days. The reflection of this fee on your account can take 7-15 business days as required by bank procedures.

• The product (s) must be sent to us in its original packaging undamaged, unused and undamaged as a result of a misuse.
• You must definitely send the sales invoice of the product.
• If the invoice of the product is corporate, a change or refund is made on the amount in the invoice provided that the top group is not used in underwear and swimwear, without including the cargo share, which the institution has arranged for the return process.
• Underwear, silicone bras and corsets are not changed for hygiene reasons.
• The customer is obliged to return the product as it was delivered to him and to compensate for the loss of the commercial value of the product due to use.

Return, Exchange Address:
Company Title: Opticsunn Company Full Address; 134 street no: 51 / A İzmir, Phone number +90 533 159 0266

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